Anytime you interact with Brilliance.com and/or Brilliance, LLC, such as when you visit our website, when you purchase products and services, or when you call our sales or support representatives you are agreeing to comply with and be bound by our terms and conditions. Please review the following terms carefully. If you do not agree to these terms, you should not use this website. The term Brilliance or Brilliance.com, "us" or "we" or "our" refers to Brilliance LLC, a Florida limited liability company and the owner of the Web site. The term "you" refers to the user or viewer of our Web Site.
By using our site, Brilliance.com, (the "Site"), you agree to be bound by these Terms and Conditions ("Agreement"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site and making a purchase from the company.
All prices at checkout are in US dollars. We do not negotiate prices on our products and all our prices are final. We make significant efforts to assure the pricing on our website is accurate at the time of purchase. However, we do reserve the right to cancel any and all sales when an inaccurate or erroneous price is displayed. We cannot honor inaccurate or erroneous pricing. If we cancel a sale after checkout, we will refund the fee listed on the check out receipt in the same manner as payment was made. For example, Visa payment will be credited to the same Visa card only. Our prices are also subject to change without notice. If a sale is canceled, the refund price represents the sole and exclusive damages available to you.
All products displayed are typically in stock and available. There are times however when an inventory error occurs and an item is not available. Brilliance reserves the right to cancel an order or substitute another item of like appearance and value for the original item purchased.
All diamonds sold on Brilliance.com are purchased from legitimate sources not involved in funding conflict diamonds, and in compliance with United Nations resolutions. Brilliance herby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of the diamonds.
Item may appear larger or smaller than actual size due to photography methods or screen defaults. Images might also appear larger than actual size in order to show detail, or smaller than actual size in order to show an entire item. It is your responsibility to review the listed size and weight of each stone and not rely on photographs when determining your purchase.
Our Return Policy, as it may change from time to time, is a part of this Agreement and reflected fully on our website under "30 Day Returns". All returns must be accompanied by the original documents sent to the customer. Any return of a diamond made without the original diamond grading report will be subject to a $250 replacement fee. Please note, all insurance replacements are not covered through our Return policy.
In an effort to keep our prices low for our valued clients Brilliance does not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly.
You represent and warrant that if you are purchasing something from us or from Merchants that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes and shipping.
Our lifetime warranty program protects you against any manufacturing defects on our products. Any product sold by Brilliance can be sent back to us in the event that a defect is found. If the defect is determined to have occurred during the manufacturing process, we'll replace or repair the item at no cost to you. If Brilliance determines that the damage was due to normal wear-and-tear, we will repair the product at cost, including the cost of shipping the repaired item back to you. It is up to the sole discretion of Brilliance to determine if a defect is due to a manufacturing fault. The customer is responsible for any shipping costs incurred when sending products to us for inspection. This Warranty is non-transferable and shall be void if the ownership of the property (purchaser) changes to a different person or party.
Our diamond upgrades program applies only to undamaged diamonds purchased from Brilliance (by the original buyer or purchaser). It is up to the sole discretion of Brilliance to determine if a diamond is undamaged and suitable for upgrade. The price of the original diamond must be less than or equal to $15,000 at the time that it was purchased, and the price of the new diamond must be at least twice the value of the original diamond purchased. All diamonds returned for an upgrade must be accompanied by the original diamond grading report or certificate. A restocking fee will be applied to the returned diamond at the time of upgrade and coupon codes or discounts are not valid for upgrades. Diamond upgrades (new diamond) may not be returned or exchanged.
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At Brilliance, we commit to providing a superior level of service and craftsmanship for every ring or jewelry item. However, there may be a situation where a loss or breakage of stone(s) or diamond(s) may occur. Loss of stone(s) or breakage of stone(s) once in the Brilliance Workshop will not be covered for replacement by Brilliance, LLC. It is the understanding of the client that there is a possibility of loss or damage of stone(s) sent to Brilliance during the production process. Should there be a need to replace a diamond or stone, Brilliance will convey the details of the loss or breakage to the client along with a replacement cost.
Any ring purchased from Brilliance and shipped within the United States can be sent back within 90 days from the date of purchase for a free resizing. After 90 days, we will resize the item at cost, including the cost of shipping the item back to you. The customer is responsible for any shipping charges incurred when shipping the item to us for resizing. Due to the customs procedures and additional paperwork required to ship jewelry items from one country to another, we do not offer ring resizing services for international orders. To ensure that you order the correct ring size, please see our Ring Size Information page. Please note that diamond eternity bands, some custom designs and some materials cannot be resized.
You may purchase Brilliance.com Gift Cards or Certificates up to a maximum of $5,000.00. When you purchase an electronic Gift Card, we notify the person you have designated as the recipient of the Gift Card or Certificate by email. When you purchase a physical Gift Card or Certificate, we will, based on your selection, mail it to the recipient directly or mail it to you first so you can deliver to the recipient. Unless otherwise required by applicable law, Brilliance.com Gift Cards or Certificates are non-returnable and non-refundable.
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Our Privacy Policy, as it may change from time to time, is a part of this Agreement. You may review the privacy policy as currently stated on the Brilliance.com website.
Certain sections of, or offerings from, the Site may require you to register. If registration is requested, you agree to provide us with accurate, complete registration information. Your registration must be done using your real name and accurate information. Each registration is for your personal use only and not on behalf of any other person or entity. We do not permit (a) any other person using the registered sections under your name; or (b) access through a single name being made available to multiple users on a network. You are responsible for preventing such unauthorized use.
We do not represent or warrant that the Site will be error-free, free of viruses or other harmful components, or that defects will be corrected. We do not represent or warrant that the information available on or through the Site will be correct, accurate, timely or otherwise reliable. We may make changes to the features, functionality or content of the Site at any time. We reserve the right to correct or remove any and all errors when they occur. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site.
Brilliance may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law and regulation, government request, or legal process. In addition, we may collect and share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding suspected fraud, illegal activities, and situations involving potential threats to the physical safety of personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other organizations or law enforcement officials for credit fraud protection and risk reduction.
If the customer fails to pick up or accept delivery of purchased item(s) within 90 days of the initial notification item(s) are ready for pick up or delivery Brilliance LLC will consider the property abandoned and has the right to resell, dispose of, or use any such products in any way it chooses.
In the rare event a package is lost or stolen while in route from our offices to the shipping address, we must be notified in writing within 3 business days of the order status being changed to “complete.” The customer agrees to fully cooperate with any and all investigations required to recover the lost/stolen package, including filing a police report with the appropriate department. Brilliance is not liable for any lost/stolen packages if notified more than 3 business days after the order status is changed to “complete.“
Third party content may appear on the Site or may be accessible via links from the Site. We are not responsible for and assume no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content on the Site. You understand that the information and opinions in the third party content represent solely the thoughts of the author and is neither endorsed by nor does it necessarily reflect our belief.
The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section C below, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials. Some of the content on the site is the copyrighted work of third parties. Brilliance.com is registered exclusively to Brilliance, LLC.
You are granted a non-exclusive, non-transferable, revocable license (a) to access and use the Site strictly in accordance with this Agreement; (b) to use the Site solely for internal, personal, non-commercial purposes; and (c) to print out discrete information from the Site solely for internal, personal, non-commercial purposes and provided that you maintain all copyright and other policies contained therein. No print out or electronic version of any part of the Site or its contents may be used by you in any litigation or arbitration matter whatsoever under any circumstances.
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You may provide links to the Site, provided (a) that you do not remove or obscure, by framing or otherwise, advertisements, the copyright notice, or other notices on the Site, (b) your site does not engage in illegal or pornographic activities, and (c) you discontinue providing links to the Site immediately upon request by us.
The Site may contain advertising sponsorships and third party vendors. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy or problem in the advertiser's, sponsor's, or vendor's materials.
You agree to indemnify, defend and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, attorneys, advertisers, product and service providers, and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site.
Regardless of the terms of this agreement, Brilliance reserves the right to terminate or block your use of our site or services at our sole discretion. This may include preventing your ability to make purchases on our site or refusing to fulfill an order of our products made by you. In the event that we do not fulfill an order, a refund will be issued to you in the same form that payment was submitted.
Your right to use the Site is not transferable or assignable. Any password or right given to you to obtain information or documents is not transferable or assignable.
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We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent the following information:
The Site contains information and press releases about us. We disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in the press release or otherwise, should not be relied upon as being provided or endorsed by us.
You agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Site and the Content and Materials provided therein.
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