Lifetime Warranty & Diamond Upgrades
We stand behind each one of our products with a Lifetime Warranty, Diamond Upgrades and Free Ring Resizing for all of our clients.
Lifetime Warranty
At Brilliance, we subject each of our products to rigorous standards of quality. Each piece is manufactured in our workshop using only the most premium materials and methods of craftsmanship. We carefully inspect each item to ensure that it meets our strict criterion before shipping it to you.
Diamond Upgrades
If you purchase a certified (natural) loose diamond from Brilliance, the stone may be upgraded to a diamond of at least twice the value of the original. You'll receive a full credit of the cost of your original diamond minus a restocking fee to be applied toward the higher-value diamond. Our upgrade policy only applies to undamaged and natural diamonds that are also approved for upgrade by Brilliance and accompanied by the original diamond grading report.
Us vs. Our Competitors
| Brilliance.com | Other Retailers | |
|---|---|---|
| Professional Cleaning Twice a Year | ||
| Resizing for 90 Days | ||
| Work Done by Our Own Workshop | ||
| Polishing and Refinishing | ||
| Diamond/Stone Tightening | ||
| New Ring/Jewelry Box |
Care & Maintenance
We generously offer complimentary cleanings & prong inspections twice a year to our clients. Need to send your item in for care and maintenance? Start by completing our Care Form.
GET STARTEDFree Ring Resizing
Any ring purchased from Brilliance can be sent back within 90 days from the date of purchase for a free resizing (return shipping charges will be applied). Ring sizing is completed approximately 10 - 15 business days from the time the shipment is received (once we have resized a ring it is no longer returnable). Please note that diamond eternity bands, custom designs and certain materials cannot be resized.
Need your ring resized? Start by completing the Resize Form.
Jewelry Insurance
Each Brilliance product comes with a free gemological appraisal issued by a master gemologist. This signed and certified document can be provided to your insurance company to verify the replacement value of your diamond or fine jewelry. We also provide complimentary re-appraisals to adjust your item's value as it appreciates over time.
It is advisable that you insure your diamond or fine jewelry product as part of your homeowner's or renter's insurance policy. In the event that your item is lost or stolen, you'll be eligible to receive the amount of its appraised value. If your existing policy doesn't cover jewelry or you don't currently have a policy, you can purchase protection from a specialized jewelry insurer. Brilliance recommends Lavalier, a highly reputable provider of jewelry and diamond insurance.
Diamond Purchasing
Our expert gemologists will gladly issue a purchase quote on any certified loose diamond, regardless of where it was purchased. Contact a Brilliance Diamond & Jewelry Expert at 866-737-0754 for further details.